Refund & Return Policy

At The Mogra, customer satisfaction is our priority. We strive to ensure every saree you purchase is of the highest quality and meets your expectations.

• Damaged product on arrival
• Incorrect product delivered

All return requests must be made within 7 days of receiving the product.

Due to the nature of handcrafted and made-to-order products, we do not accept returns for:

• Change of mind
• Size or color dissatisfaction (exact shades may vary slightly due to photography and lighting)
• Products that have been worn, washed, or altered

• Email us at support@themogra.in with your order number, reason for return, and a photo of the item.
• Once approved, we’ll share the return shipping instructions.
• The product must be sent back in its original condition with tags and packaging.

• Once the returned item is received and inspected, we will process your refund within 7–10 business days.
• Refunds are made to the original payment method.
• Shipping charges are non-refundable.

Exchanges are subject to product availability. Please contact us for specific requests.

Customized sarees are non-refundable and non-returnable unless damaged or incorrect.

The Mogra – Honoring Every Thread with Trust & Care.